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Electronic contract delivery during COVID-19 Thumbnail

Electronic contract delivery during COVID-19

E-Application and paper applications

E-Delivery is the electronic delivery of New Business insurance contracts and apply to paper and electronically submitted applications. When those applications meet the E-Delivery eligibility rules, the contracts will automatically be sent by email (not paper) to each owner and insured(s) to obtain electronic signatures.

Ensure consent is provided within the E-Application or paper application
All owners and insureds must provide an email address and cell phone number to authenticate themselves. For paper applications, review the E-Delivery job aid (can be found in the Insurance Training Corner on Repsource) outlining the consent sections that MUST be completed.

You will receive New Business Notifications (NBN) 
One telling you that your client's policy contract has been approved for E-Delivery, followed by one that includes your copy of the documents. The contract will be sent to your client 24 hours after the first NBN has been sent to you.

Schedule a meeting with your client to review the contract and delivery documentation
Video conferencing such as face time, skype, zoom, phone…

A link to the policy contract is sent via email and an authentication code is sent to each individual’s cell phone number. 
This authentication code is unique to each individual and is required to access the documentation. Without a mobile number, clients cannot take advantage of E-Delivery

The client will have 30 days from the email date to review and sign the contract
After 30 days, the link to the electronic contract will expire and the client will no longer be able to open the contract or any related documents. If the client wants to proceed after this time, please contact Manulife.

Client(s) complete the electronic signature process
Clients must sign in Canada 
You must be licensed in the province where the client resides 
The client will need to download and save this contract. This will be the only contract copy that will be sent.

To stay up to date with how Manulife is adjusting business requirements due to COVID-19, refer to the dedicated hub on Advisor Portal and Repsource (login required).

Life insurance products are issued by The Manufacturers Life Insurance Company. Manulife, Manulife & Stylized M Design, and Stylized M Design are trademarks of The Manufacturers Life Insurance Company and are used by it, and by its affiliates under license.